MORE ABOUT US
Reliable House Cleaning Service
Since our founding, We Mean to Clean has been known for quality services, exceptional efficiency and the highest level of professionalism. No matter what service you’re looking for, we guarantee to not only meet, but exceed your expectations and ensure your full satisfaction.
Our team is up for every job, managing projects with the skill and experience our clients have come to expect. Please get in touch to learn more about our team, our company, or for details about the services we provide.
Monday - Friday:
8:00 am - 6:00 pm
Saturday & Sunday:
POLICIES & TERMS
Thank you for picking We Mean to Clean to serve your house cleaning needs! We thank you for allowing us the opportunity to service your home. Please be assured that we guarantee our best to give you our utmost quality of service. Below you will find some policies and procedures that will help better your experience with We Mean to Clean. If you ever have any questions, please call us.
Please allow our cleaners the flexibility of our arrival time on your cleaning day. We will make every effort to accommodate the time we initially scheduled. We will, to the best of our ability, try to stay in a time frame that is given to you during scheduling.
METHOD OF ENTRY
Please make sure your home is accessible to us. If you have a security alarm, please leave it in the “OFF” position or provide us with the code (before the day of your appointment) to turn the alarm off or reset it when we leave. We are not responsible for any alarm problems (such as, but not limited to: changing of the code with no notice to our office, failure to turn an alarm off that morning, etc.) that may arise when we enter or exit a home.
HAZARDOUS MATERIALS OR CONDITIONS
To protect our cleaners, we CAN NOT and WILL NOT clean blood, vomit, animal waste, mice feces, roach feces, human waste, or litter boxes. We will also not clean any home that has any type of insect or animal infestations, such as but is not limited to: flees, roaches, spiders, or bed bugs.
We also require that all homes have proper air conditioning, heat, electric, and running water or we reserve the right to not clean until conditions are met.
OR SENTIMENTAL ITEMS
We will treat your home with as much care as if it were our own. If you have an item that is valuable or irreplaceable, please let us know so we can tell our staff not to clean/touch. Our preference is not to take the risk of damaging your valuables. Please have all cash, jewelry, or any other valuables in a secure place. If the item is easily breakable and is NOT either tied down or put away before we clean, we cannot be held responsible for any breakage.
Our customers are our best thermometer in gauging our quality. Your home is very important to us and we value your opinion. If you are ever not happy with the cleaning, we ask that you contact the office, within 24 hours. We can send out the team that was there to fix what they missed or, upon your request, send out our quality control team to meet your needs. If you are home and we do a walk through of the home before leaving and no issues are brought up then, we do not come back out for free. We can come back out for an additional charge if you find issues after we do a walk through with you.
SUPPLIES AND EQUIPMENT
We Mean to Clean will provide all “basic” supplies that the cleaners need to properly clean your home. If a customer would like any products used other than what we provide, the customer will need to provide it and leave it sitting out for them to use each time. Any areas requiring ladders must be provided by the customer and must be secure and safe for them to use. Our cleaners are not allowed to go up a ladder more than 3 steps high.
LIMITS OF LIABILITY
If utilizing a move in/out cleaning, please be sure that all moving is done prior to us arriving and the home is ready to clean. If we arrive and you have other services being done, furniture still there, or remodel crews still present, we do not guarantee the cleaning in these situations. Please schedule them prior to your cleaning if possible.
If for any reason (bad weather, car issues, etc.) we are unable to show up for your scheduled cleaning, we can and will refund the money you paid.
We reserve the right to not conduct business with anyone and for any reason. Our cleaners have the right to not go back to your home if they so chose. In the event that either one of these issues occur and we have collected money in advance, all money collected will be refunded.
We are not required to divulge to any customer why a cleaner could not make their appointment or discuss their personal life issues with customers.
If we feel that a customer will be too violent or treats our cleaners poorly, we have the right to not send cleaners out. If this occurs, we will gladly refund your money paid within 24 hours.